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FAQs

How can i do my reservation

You can make your reservation on the web www.umasuites.com choosing the dates of your stay. Also, you can do it by email to book@umasuites.com or at (+34) 93 160 02 92

Once you make a reservation on the web, you will get it. an e-mail with the confirmation number, information, address, and reservation details. Check your unwanted emails tray as well and if you do not receive anything please contact us at book@umasuites.com

You can pay with a credit card (VISA or MASTERCARD).

Required to guarantee the reservation. When you book it will be made the total or partial charge of the reservation, depending on the reserved rate. In case of cancellation according to our policies, you will be refunded. the money of the reservation. & nbsp;

To cancel you must send an email to book@umasuites.com or call the phone (+34) 93 160 02 92 as soon as possible .

I've got my booking

Check-in / out

The time of entry to our apartments is from 3:00 p.m.

Yes, if you arrive before 8:00 p.m. a person from our staff will be there. waiting in the apartment. This is why it is very important that you indicate to us what? hour and what? Flight you arrive to Barcelona. If you arrive later, you will have to do a self check-in.

If you arrive after 8:00 pm you will have a self-check-in or a face-to-face check-in with a supplement of 30 €. It is very simple, you will receive an e-mail with the instructions and you can call our Customer Service number (+34) 93 160 02 92 to explain step by step how to obtain the keys. < / span>

No, due to self-check-in no personal assistance is necessary so there is no no extra charge.

If you would like to check-in after 20:00 you will have a surcharge of 30 & euro;.

Our staff will be Wait to deliver them. If they arrive at night, once the reservation has already been cashed, the access codes will be sent and the access will be enabled without calling the Costumer Service. In case you are not charged, s & iacute; You must call Costumer Service, give the correct data of the credit card to charge the payment of the reservation. After making the respective payment the access codes will be provided, immediately. In no case will it be possible to enter without having paid the reservation.

The apartments are delivered clean. If your stay is for 7 days or more you will have a free cleaning with a weekly change of rooms.

Yes, a deposit of 200 & euro is required; It will be returned at the exit as long as the apartment is in good condition and the keys in a visible place, inside the apartment.

All electricity, water, internet and gas costs are already included in the price. The tourist rate of 0.65 & euro; More than 10% of VAT must be paid before checking in. & nbsp;

You should promptly notify Customer Service to repair it. In case of a malfunction caused by misuse, it will be deducted. of the deposit.

The check-out of the apartments is at 11:00 hours. In case of leaving later, a late check-out is considered and the extra cost is € 30, depending on the occupation. The late check-out price policy is: Until 1:00 pm it is free and from 1:00 pm it will be charged. the night, at the same rate as the last night. All price information is subject to availability. & Nbsp;

Apartment rules